Connect with the last person you called -- even if the line is busy

Tired of redialing phone numbers? Regardless of the status of your previous call -- answered, unanswered, or busy -- VoiceLine Redial will connect you to the number you just dialed. If the line is busy, VoiceLine Redial will attempt to contact the number for up to 30 minutes. When the line is available, you will receive a notification call and will be connected to the other person.

Here’s how it works:

  1. Pick up the phone handset and dial *66.
  2. A voice prompt will then announce the last number you dialed and ask for confirmation to make the call.
  3. Press 1 to start the Redial request and hang up.
  4. As soon as the call is answered, Redial will call you back. You will hear a distinctive short-short-long ring.
  5. Pick up the phone handset and begin speaking.

To deactivate Redial:

  1. Pick up the phone handset, listen for the dial tone, and dial *86.
  2. You will hear a voice prompt confirming that the command has been recognized.
  3. Hang up the phone handset.
  4. All Redial requests are now deactivated.

Usage Notes:

Frequently Asked Questions:

Can I use VoiceLine Redial on long distance or out-of-plan calls?
Yes. You will be billed for the long distance or out-of-plan call based on the rates of your current VoiceLine calling plan. Please note that you will be billed for any call attempt where the called party answers, even if you do not answer the notification call.

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Can I use VoiceLine Redial with more than one busy number at a time?
Yes. You will receive a redial ring as each line you've tried becomes open. If you are on another call when the next busy line becomes free, you will not hear the notification ring. You should be able to switch to the new call using the Call Waiting feature.

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What if I'm away from my phone during a redial ring?
VoiceLine Redial will continue to try to reach you and the number you're trying to call for 30 minutes. If you are away from your phone and unable to answer the notification ring, the call is still considered completed and the Redial request will be cancelled.

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