Call Blocking

Gain control over your received calls

VoiceLine Call Blocking allows you to gain better control over the numbers you receive calls from…and the numbers you do not. You can create a list of up 10 numbers for Selective Call Rejection or Selective Call Acceptance on the Call Blocking settings page of our online account center. This feature will help reduce the amount of unwanted or unsolicited calls you receive.

Selective Call Rejection and Selective Call Acceptance are mutually exclusive features. You may only enable one of these features at a time.

Selective Call Rejection

Block calls from certain phone numbers
Selective Call Rejection allows you to block unwanted calls from certain phone numbers. You can create a list of up to 10 phone numbers that you would like to block from calling your VoiceLine number.

Here’s how it works:

To create a list of blocked phone numbers

  1. Login to your account and go to the Call Blocking settings page in the Manage Service Features section.
  2. Choose the activate option for Selective Call Rejection.
  3. Follow the directions on the page to create your blocked phone number list.

To activate Selective Call Rejection from your phone

  1. Pick up the phone handset and dial *60.
  2. Hang up the phone handset.

To deactivate Selective Call Rejection:

  1. Pick up the phone handset and dial *80.
  2. Hang up the phone handset.

Usage Notes:

Selective Call Acceptance

Only accept calls from select phone numbers
Selective Call Acceptance allows you to accept calls from certain phone numbers of your choice. Once you have activated the feature on the Call Blocking settings page, you can create a list of phone numbers that you would like to accept. If this feature is activated, all calls will be rejected except calls from the telephone numbers on the accepted list.

Here’s how it works:

To create a list of accepted phone numbers

  1. Login to your account and go to the Call Blocking settings page in the Manage Service Features section.
  2. Choose the activate option for Selective Call Acceptance.
  3. Follow the directions on the page to create your accepted phone number list.

To activate Selective Call Acceptance from your phone

  1. Pick up the phone handset and dial *64.
  2. Hang up the phone handset.

To deactivate Selective Call Acceptance:

  1. Pick up the phone handset and dial *84.
  2. Hang up the phone handset.

Usage Notes:

Anonymous Call Rejection

Reject calls that are hiding their identity
VoiceLine Anonymous Call Rejection allows you to accept all calls except those whose telephone numbers are hidden due to a privacy feature that prevents their number from displaying to the called party. These numbers usually appear on Caller ID as “anonymous” or “unavailable.”

Here’s how it works:

  1. Pick up the phone handset and dial *77.
  2. Hang up the phone handset after you have heard the confirmation message.

To deactivate Anonymous Call Rejection:

  1. Pick up the phone handset and dial *87.
  2. Hang up the phone handset.

Usage Notes:

Manage the feature online
You can change your Call Blocking settings in the Manage Service Features section of our online account center. Click here to login.

Frequently Asked Questions:

What is the difference between Selective Call Rejection and Anonymous Call Rejection?
Selective Call Rejection automatically blocks incoming calls from selected phone numbers -- up to a maximum of 10 -- on list that you create. Blocked callers will hear a recording saying that you are not presently taking calls.

Anonymous Call Rejection, on the other hand, automatically blocks calls from people who have activated either Per-Call or Per-Line Blocking, which prevents their name and/or phone number from being displayed on a Caller ID device.

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Will my phone ring when someone on my Selective Call Rejection list is calling me?
No. Once you enter a number on your rejected call list, any call from that number will not be able to get through to you. The caller on the other end will receive a message that you are not accepting calls. Your phone will not ring.

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Will VoiceLine report which callers on my Selective Call Rejection list have tried to call me?
No. VoiceLine does not have the ability to report which of your rejected numbers has tried to contact you. Once you enter a number on your rejected call list, they will not be able to get through to your line. The caller on the other end will receive a message that you are not accepting calls.

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Can I manage my Selective Call Rejection and Selective Call Acceptance Lists online and via phone?
At this time, you can only manage your lists online.

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