Call Forwarding

Receive your VoiceLine calls -- wherever you are

Expecting a phone call but need to leave the house? Call Forwarding allows you to answer all of your incoming VoiceLine phone calls when you are on the go. With VoiceLine, you can forward all of your calls or select calls to a phone number of your choice -- even your cell phone -- or directly to VoiceMail.

There are three Call Forwarding options:

Here’s how it works:

To activate call forwarding:

  1. Choose the condition for which you would like your calls forwarded.
  2. Pick up the phone handset and dial the appropriate activation code.
  3. If you have previously entered a destination phone number and wish to forward calls to the same number, wait for the confirmation announcement and then hang up the phone handset. Call Forwarding is now enabled.
  4. If you would like to enter a different destination phone number, dial the number immediately after the activation code. After you hear the confirmation announcement, you can hang up the phone handset. Call Forwarding is now enabled.

Example: Dial *7217325558000 to activate Call Forwarding for all calls and set 1-732-555-8000 as the destination phone number. When you no longer want all calls forwarded, dial *73 to deactivate. When you want all calls forwarded again to the same number, dial *72.

To deactivate call forwarding:

  1. Pick up the phone and listen for the dial tone.
  2. Dial the deactivation code for the forwarding condition you no longer want on.
    If you would like to deactivate Call Forwarding for all three conditions (All Calls, No Answer, and Busy Signal), dial *91.
  3. When you hear the deactivation announcement, Call Forwarding will be cancelled.

IMPORTANT: Please follow these instructions when entering Call Forwarding phone numbers:

• To forward calls to a phone number within the U.S., please include a "1" in addition to the area code and phone number. For example, to forward calls to (201) 555-1234, enter 12015551234.

• To forward calls to a phone number outside the U.S., please include 011, the country code, and the city code. You do not need to include a "+" before the phone number. For example, to forward calls to 33 (1) 49 52 52 70, enter 01133149525270.

Usage Notes:

Manage the feature online
You can change your Call Forwarding settings in the Manage Service Features section of our online account center. Click here to login.

Frequently Asked Questions:

I am going on vacation. Can I forward my VoiceLine calls to a number in another country?
Yes. You can forward your calls to any number in the world. You will, however, be billed in accordance with your calling plan for the incoming call to your VoiceLine number as well as for the outbound call to the forwarded number. Please be sure to use the instructions above for entering phone numbers.

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What will I be charged for my forwarded calls?
You will be billed in accordance with your calling plan for the incoming call to your VoiceLine number as well as for the outbound call to the forwarded number.

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