Caller ID

Find out who is calling before you pick up the phone

With VoiceLine Caller ID, you will see the identity of the party calling you, so you can choose which calls you want to take and which you don’t. The VoiceLine Caller ID feature also gives you the ability to display, or not display, your own telephone number to others when you make outgoing calls.

Usage Notes:


Block Your Outgoing Caller ID

Protect your privacy
Before you dial your desired number, you have the ability to block your number to the party you are calling. You can activate the Caller ID blocking feature on a per call basis or on all calls.

To block your number on a per call basis:

  1. Pick up the phone and dial *67.
  2. You will then hear a stutter dial tone followed by a regular tone -- this indicates that the command code was recognized.
  3. Proceed to make your call. The party you are calling will see an “Anonymous” on their called ID instead of your name or number.

To deactivate Caller ID blocking on a per call basis:

  1. Pick up the phone handset and dial *82.
  2. Hang up the phone handset.

Usage Notes:

To block your number on all outgoing calls:

  1. Pick up the phone and dial *95
  2. You will then hear a stutter dial tone followed by a regular tone – this indicates that the command code was recognized.
  3. Proceed to make your call. The party you calling will see an “Anonymous” on their caller ID instead of your name or number.

To deactivate Caller ID blocking on all calls:

  1. Pick up the phone handset and dial *96.
  2. Hang up the phone handset.

Usage Notes:

Manage the feature online
You can change your Caller ID settings for outgoing calls in the Manage Service Features section of our online account center. Click here to login.

Frequently Asked Questions:

How do I block my name and number from being revealed to someone using *69?
Activate Per Call Blocking by dialing *67 prior to dialing your call. This prevents your phone number and the associated name from being revealed to someone using *69 and appearing on a Caller ID display unit. There is no charge for this service.

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Why do I receive “out-of-area” or “unavailable” Caller ID messages?
“Out-of-area” and “unavailable” messages are displayed when the calling party's telephone service is not compatible with Caller ID technology. Many telemarketers use equipment, such as automatic dialing systems, that is incompatible with Caller ID technology. Caller ID displays most telemarketing calls as “out-of-area.”

In addition, operator-assisted and international calls as well as some cellular phones may not transmit Caller ID information.

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Why do I receive “private” or “anonymous” Caller ID messages?
If a caller has blocked Caller ID on outgoing calls, a “private” or “anonymous” message will display on your Caller ID unit.

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Why do I receive a recording stating that the party does not accept blocked or private calls on some numbers?
The person that you are calling has activated Anonymous Call Rejection. Anonymous Call Rejection rejects calls that are marked “private” or “anonymous.” Since you have blocked your Caller ID, your call is blocked. To complete the call, you will need to deactivate your Caller ID blocking and dial again.

To deactivate your Caller ID blocking for a single call, hang up and then pick up the handset and press *82. Then redial the phone number. Your call should be connected.

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