Do Not Disturb

Enjoy peace and quiet without phone interruptions

Do Not Disturb is perfect for those times when you don’t want to be interrupted by a phone call. When the Do Not Disturb feature is on, anyone who dials your phone number will hear a message stating that you are currently not accepting calls.

If there are family members or friends whose calls you always want to receive, you can create a four-digit Special Pass Code and share it with them. The Special Pass Code allows a caller to bypass Do Not Disturb and get in touch with you.

Here's how it works:

  1. Pick up the phone handset and dial *98.
  2. Press 1 to enable Do Not Disturb.
  3. Once you hear the confirmation that Do Not Disturb has been enabled, you may hang up the phone handset.

To turn off Do Not Disturb:

  1. When you are ready to accept calls, pick up the phone handset and dial *98.
  2. Press 2 to turn off Do Not Disturb. When you hear the confirmation you may hang up the phone handset.

To set up your Special Pass Code:

  1. Pick up the phone handset and dial *98.
  2. Press 3 to access the Do Not Disturb options.
  3. Follow the instructions to set up and change your code and to activate and deactivate the feature.

Usage Notes:

Manage the feature online
You can manage your Do Not Disturb settings in the Manage Service Features section of our online account center. Click here to login.

Frequently Asked Questions:

If Do Not Disturb is on, what will a caller hear after dialing my phone number?
When Do Not Disturb is on, incoming callers will hear this message: "The party you are calling has declined to accept this call." If your calling plan includes VoiceMail, the caller will also hear "Please hold to leave a VoiceMail message." After a pause, the caller will hear your outbound VoiceMail message and will have the opportunity to leave you a message.

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How does Do Not Disturb work if Call Forwarding is also on?
Do Not Disturb will be applied before your Call Forwarding settings. If Do Not Disturb is bypassed by someone with your Special Pass Code, the call will be forwarded according to the settings you have specified.

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How does Do Not Disturb work if Call Blocking is also on?
Call Blocking (which includes Selective Call Acceptance and Rejection, and Anonymous Call Rejection) will be applied before Do Not Disturb. If the call is not blocked, then Do Not Disturb will be applied. The caller will have the opportunity to use a Special Pass Code to bypass Do Not Disturb.

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Will Call Return work when Do Not Disturb is on?
Yes. You can initiate a Call Return request and will still receive the Call Return notification call, even if Do Not Disturb is on.

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