Reach Me

When Call Forwarding isn't enough, there's Reach Me

Expecting an important call, but not sure where you will be to receive it? With Reach Me, you can direct incoming calls to as many as 5 different phone numbers.

Calls can be directed to your Reach Me numbers all at once or in any sequence you choose. The feature also gives you two options for answering incoming calls: Automatic Call Acceptance connects a call to the first Reach Me number that answers; Positive Call Acceptance plays a prompt that gives you the option to accept, decline, or send the call to VoiceMail.

To setup Reach Me from the online account center:

We recommend using the online account center to enter your Reach Me settings. Login using your VoiceLine phone number and 4-digit PIN.

After you have logged in, click the Manage Service Features link on the left side of the screen. Then click the Reach Me link and follow these instructions:

  1. To turn on Reach Me, select the "Call Reach Me numbers all at once" or the "Call Reach Me numbers in order" option.
  2. Check the box if you would like incoming calls to go to your VoiceLine phone before any Reach Me numbers.
  3. Select the number of rings before the next Reach Me number is called. (This setting applies to Reach Me "in order" attempts.)
  4. Enter up to five Reach Me phone numbers. You may include a brief description for each number.
  5. Select the Automatic Call Acceptance or the Positive Call Acceptance option.
  6. Check the box if you would like callers to have the option to go directly to VoiceMail.
  7. Click the Save Settings button. Reach Me is now active.

To set up Reach Me from your VoiceLine phone:

If you are unable to use the online account center, you can still set up Reach Me from your VoiceLine phone:

  1. Pick up the phone handset and dial *00.
  2. Press 3 to manage your list of Reach Me phone numbers.
  3. After you have entered your Reach Me numbers, press 1 to return to the main menu.
  4. At the main menu, press 4 to set your Reach Me Options.
  5. After you have set your Reach Me options, press 1 to return to the main menu.
  6. At the main menu, press 1 to turn on Reach Me.

If you are away from your VoiceLine phone and unable to use the online account center, you can use Remote Feature Management from any touch-tone phone to set up and manage Reach Me.

To turn off Reach Me:

From the online account center:

  1. Login and click the Manage Service Features link on the left side if the screen.
  2. Click the Reach Me link and select the "Reach Me is OFF" option.
  3. Click the Save Settings button.

From your VoiceLine phone:

  1. Pick up the phone handset and dial *00.
  2. Press 2 to turn off Reach Me.

From any touch-tone phone:

  1. Follow the instructions for using Remote Feature Management.
  2. At the main menu, select the Reach Me option.
  3. Press 2 to turn off Reach Me.

Usage Notes:

Manage the feature online
You can manage your Reach Me settings in the Manage Service Features section of our online account center. Click here to login.

Frequently Asked Questions:

What is the difference between Automatic Call Acceptance and Positive Call Acceptance?
With Automatic Call Acceptance, incoming calls are automatically connected to the first Reach Me phone that answers. Positive Call Acceptance offers you the ability to accept, decline, or send a call to VoiceMail. If you have selected the option to ask callers to record a name, the name will be played back to you.

With both acceptance options, you can allow callers to leave a VoiceMail message during the Reach Me process.

Back to Top  Back to Top
 

If I select Positive Call Acceptance, what will I hear when answering a call?
When you answer the call, you will hear the following prompt: "This is a Reach Me call from <caller's name or caller's phone number>. Press 1 to accept this call. Press 2 to decline this call. Press * to forward this call to VoiceMail."

If the caller has recorded a name, it will be played as part of the prompt. If there is no caller name, the caller's phone number will be played. If there is no caller name and the phone number is not available, the prompt will begin, "This is a Reach Me call from an unknown number."

Back to Top  Back to Top
 

What happens if I do not respond to the Positive Call Acceptance prompt or if I decline the call?
You will hear a prompt confirming that the call has been declined, and the call will be disconnected. If you have selected the "all at once" option, Reach Me attempts to the other Reach Me numbers will continue. If you have selected the "in order" option, the call will be forwarded to next Reach Me number.

Back to Top  Back to Top
 

What happens if the caller goes to VoiceMail or hangs up while
I am responding to the Positive Call Acceptance prompt?

After any currently playing prompt is completed, you will hear, "I'm sorry. The person calling you is leaving a VoiceMail message," or "I'm sorry. The person calling you has ended the call."

Back to Top  Back to Top
 

If Reach Me is on, what will a caller hear after dialing my phone number?
The caller will hear the following greeting: "Please wait while we try to reach your party." If you have chosen the option to allow callers to leave a VoiceMail message, this prompt will then be played: "You can press star at any time to leave a VoiceMail message." If you have chosen the option to allow callers to record a name, the caller will then hear: "Please say your name and press the pound key." While Reach Me attempts are in progress, the greeting message will be repeated periodically to let the caller know that the call is still connected.

Back to Top  Back to Top
 

How will I be charged for Reach Me calls?
A Reach Me call may have two different segments: (1) the inbound segment when the call is connected to your VoiceLine phone number; and (2) the outbound segment when the call is forwarded to a Reach Me number and you are connected to the caller.

Depending on your calling plan, you may be charged for both of these call segments. You would also be charged for any surcharges associated with the call.

Back to Top  Back to Top