Remote Feature Management

Manage and update your calling feature settings from any touch-tone telephone

Remote Feature Management gives you the ability to manage your VoiceLine calling features when you're on the road or don't have access to the online account center.

You can easily update the settings for the following VoiceLine features from any touch-tone phone:

     • Account Balance Announcement
     • Call Blocking
     • Call Forwarding
     • Call Return
     • Calling Card Option
     • Caller ID
     • Customer Service (611)
     • Do Not Disturb
     • Language Selection
     • Reach Me
     • Redial
     • Speed Dial
     • VoiceMail

To use Remote Feature Management:

By dialing your VoiceLine phone number:

  1. Pick up the handset and dial your VoiceLine phone number.
    Allow the phone to ring until the VoiceMail greeting is played.
  2. While your VoiceMail greeting is playing, press the * key. (You must press * before you are prompted to leave a message.)
  3. Enter your VoiceLine PIN when prompted.
  4. Press 3 at the Main Menu prompt.
  5. When prompted, enter the VoiceLine service code for the feature you would like to manage.

Please note that you must have the "No Answer" option of Call Forwarding set to send your calls to VoiceMail.

By dialing a remote access number:

  1. Pick up the handset and dial the VoiceLine access number
    (see a complete list of access numbers on the VoiceMail feature page).
  2. Enter your VoiceLine phone number and your VoiceLine PIN when prompted.
  3. Press 3 at the Main Menu prompt.
  4. When prompted, enter the VoiceLine service code for the feature you would like to manage.

Usage Notes: