Service Interruption Forwarding

Forward your calls in the event of a power failure or service interruption

VoiceLine relies on your broadband Internet connection to make and receive phone calls. In the event of a service interruption (such as a power failure or the loss of your Internet connection) or if your telephone adapter is not connected, VoiceLine can automatically transfer your incoming calls.

By default, Service Interruption Forwarding sends calls to VoiceMail, so callers will be able to leave you a message. But you can transfer calls to your cellular phone, a neighbor's house, or any other phone number.

Here’s how it works:

To activate Service Interruption Forwarding:

  1. Pick up the phone handset and dial *74.
  2. If you have previously entered a destination phone number and wish to forward calls to the same number, wait for the confirmation announcement and then hang up the phone handset. Service Interruption Forwarding is now enabled.
  3. If you would like to enter a different destination phone number, dial the number immediately after *74. After you hear the confirmation announcement, you can hang up the phone handset. Service Interruption Forwarding is now enabled.

    Example: Dial *7417325558000 to activate the feature and set 1-732-555-8000 as the destination phone number.

  4. If you would like to set Service Interruption Forwarding to VoiceMail, dial *74123.

To deactivate Service Interruption Forwarding:

  1. Pick up the phone and listen for the dial tone.
  2. Dial *75.
  3. When you hear the deactivation announcement, Service Interruption Forwarding will be cancelled.

IMPORTANT: Please follow these instructions when entering Service Interruption Forwarding phone numbers:

• To forward calls to a phone number within the U.S., please include a "1" in addition to the area code and phone number. For example, to forward calls to (201) 555-1234, enter 12015551234.

• To forward calls to a phone number outside the U.S., please include 011, the country code, and the city code. You do not need to include a "+" before the phone number. For example, to forward calls to 33 (1) 49 52 52 70, enter 01133149525270.

Usage Notes:

Manage the feature online
You can change your Service Interruption Forwarding settings in the Manage Service Features section of our online account center. Click here to login.